To serve better globally to our customers, we have a working agreement with TNT. TNT is a global shipping company that has a wide distribution network and has recently merged with FedEx. Originally specializing on Europe distribution and now combined with the FedEx's strong North America distribution network, TNT is now the leading service provider in the industry.
Our international shipping procedure is as follows:
After we receive the order confirmation from the website, we reserve the ordered model in our "reserved shoes" category. Once the ordered pair is marked as "reserved", it is deleted from our inventory and is no longer available for sale to any other customers, be that online or in store.
When the payment for the order arrives in our account, we will pack your item(s) on the same day, making them ready for delivery to the TNT service depot.
TNT delivery service is available till 16:00. If the shipment is ready by then, we send out the shipment on that day, if not, then the next day. The delivery normally takes 2-3 business days. Depending on different countries’ customs regulations, there might be 1-2 day delay. So an average estimated delivery time can vary from 3 to 6 days.
If you are experiencing unusual delays with your shipment (i.e. significantly longer than the above-mentioned delivery times) please do not hesitate to contact us. We will be happy to help you track your order.
Find out more about tracking your local and international shipments by visiting our Track my order section.